Refund policy

We’re here to help! We understand that sometimes a product may arrive damaged or not meet your expectations. While we encourage customers to carefully research before purchasing, we also want you to feel confident knowing we have a fair and transparent returns process.

✅ 30‑Day Money‑Back Guarantee

  • You may return your product within 30 days of delivery for a full refund.

  • To qualify, items must be:

    • In the same condition you received them

    • Unused and in their original packaging

    • Accompanied by proof of purchase (receipt or order confirmation)

  • A clear photo of the product and packaging must be provided before the return is approved.

📦 How to Start a Return

  1. Contact our support team at support@luvlink.com.

  2. If your return is accepted, we’ll send you detailed instructions on how and where to send your package.

  3. Please note: Items sent back without prior approval will not be accepted.

🚚 Return Shipping Costs

  • All products need to be returned to our location in the US and return shipping costs are the responsibility of the customer.

  • We recommend using a trackable shipping service to ensure your package reaches us safely.

⚠️ Damages & Issues

We want you to love your purchase, so please inspect your order as soon as it arrives. If you notice that your item is defective, damaged, or if you’ve received the wrong product:

  • Contact us immediately with your order details and photos of the issue.

  • Our team will promptly review the situation and provide the next steps to resolve it.

  • Depending on the issue, we may offer a replacement, repair, or refund to make things right.

Your satisfaction is our priority, and we’ll work quickly to ensure you receive the product you ordered in perfect condition.

🛡️ 12‑Month Warranty

We stand by the quality of our products. That’s why every item comes with a 12‑month warranty.

  • If your product stops working or does not operate correctly within 12 months of purchase, we’ll provide a hassle‑free replacement.

  • To start the replacement process, please contact our Support Team through our contact form and include:

    • Your order details

    • A description of the issue

    • Any supporting photos or videos (if applicable)

Our team will guide you through the next steps and ensure you receive a working replacement as quickly as possible.

🔄 Exchanges

We want you to receive exactly what you’re looking for. The quickest way to ensure this is to:

  1. Return the item you have by following our return process.

  2. Once your return is approved and received, we’ll arrange a replacement right away.

This process helps us confirm the condition of the returned item and ensures your replacement is shipped promptly and accurately.

💳 Refunds

Under our 30 Day Refund policy, once we’ve received and inspected your returned item, we’ll notify you by email to confirm whether your refund has been approved or declined.

  • If approved, your refund will be processed automatically to your original payment method.

  • Please note: It may take additional time for your bank or credit card provider to process and post the refund to your account.

We’ll keep you updated throughout the process so you know exactly when to expect your refund.

🚫 Exceptions / Non‑Returnable Items

Gift Cards cannot be returned for a refund. 

❌ Order Cancellation

We understand that sometimes plans change. If you wish to cancel your order:

  • Contact us as soon as possible through our chat or contact form.

  • If your order has not yet shipped, we’ll cancel it and issue a full refund.

  • If your order has already shipped, cancellation may not be possible. In this case:

    • You may still return the item once it arrives.

    • The cost of return shipping is the customer's responsibility.

Our team will respond quickly to guide you through the process and answer any questions about our refunds policy.

❓ Need Assistance?

Our support team is always happy to answer questions about returns.